Privacy Policy

1) Who we are & scope

This Privacy Policy explains how Industrial Print Solutions (“IPS”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit or purchase from our websites and related pages, place orders, upload logos/artwork for customization, or communicate with us (collectively, the “Platform” and “Services”). By using our Platform, you consent to this Policy and our Terms. We may update this Policy; the “Effective date” above shows the latest version.

2) What we collect

We collect data in three ways: (A) you provide it, (B) it’s collected automatically, and (C) it comes from service partners needed to fulfil your order.

3) Why we use your data (lawful basis under India’s DPDP Act, 2023)

We process personal data with your consent or as reasonably necessary to provide the Services you request, including to:

• Create previews, personalize/print signs and posters, and operate QR content pages.
• Fulfil and deliver orders, provide support, handle complaints and warranty claims.
• Send essential service notifications and (optionally) marketing communications (opt-out anytime).
• Improve the Platform, detect/prevent fraud or misuse, and comply with law.

4) Special rule for logos & artwork you supply

• Ownership: You (or your licensors) retain IP rights in your logo/artwork.
• Limited license to IPS: You grant IPS a revocable, limited, purpose-bound license to use your logo/artwork only to design, preview, print, pack, deliver, and (if applicable) host QR content for your orders/subscriptions.
• No cross-use: We will not reuse your logo for other customers, portfolios, ads, sample listings, or social media without your explicit written consent.
• Deletion on request: You can ask us to delete stored logo files once orders are closed (subject to lawful retention needs).

5) Cookies & similar technologies

We use essential cookies for login, cart and checkout; analytics cookies to understand site usage; and optional marketing pixels. You can manage cookies in your browser; blocking some cookies may impair site features.

6) Sharing & disclosures (purpose-limited)

We may share data with:

• Payment service providers (for processing and fraud control); we don’t store full card data.
• Printing/finishing partners (for production), couriers (for delivery).
• Cloud, email, messaging and customer-support tools we use to run IPS.
• Affiliates/partners only to the extent needed to provide services you request.
• Law enforcement or regulators where required by applicable law or legal process; to enforce our terms; or to protect the rights, property, or safety of users or the public.

We do not sell personal data.

7) International transfers

Your data may be processed on servers or by vendors located in or outside India. Transfers will comply with Indian law (DPDP Act, 2023), including any government-notified restrictions on specific jurisdictions.

8) Retention

We keep personal data only as long as necessary for the purposes above or as required by tax, accounting and other laws (e.g., Companies Act/GST laws). Design files (including logos) may be kept to support reprints or active subscriptions; you can request deletion once obligations close.

9) Security

We implement reasonable security practices and procedures to protect data against unauthorized access, alteration or loss. However, internet transmission has inherent risks; please safeguard your account credentials.

If we become aware of a data incident that materially affects you, we will take steps consistent with law and good industry practice to investigate, mitigate, and notify where required.

10) Your choices & rights (DPDP Act, 2023)

Subject to applicable law, you can:

• Access a summary of your personal data and processing activities.
• Correct/update inaccurate or incomplete personal data.
• Erase personal data that is no longer necessary for stated purposes or legal compliance.
• Withdraw consent (this won’t affect prior processing; some services may stop).
• Grievance redressal via our Grievance Officer (details below).
• Nominate an individual to exercise your rights in the event of incapacity or death.

Legal references: DPDP Act sections on access/correction/erasure, consent, grievance redressal and nomination.

11) Marketing communications

We may send you service and order emails by default. We only send marketing emails/WhatsApp with consent and provide an opt-out in each message or via email to us.

12) Children’s data

Our Platform is intended for business users and adults. We do not knowingly collect personal data from children under 18.

13) Third-party links

Our site may contain links to third-party websites or payment pages. Their privacy practices apply when you use them; please review their policies.

14) Grievance redressal

We have a grievance mechanism consistent with Indian rules. We aim to acknowledge within 48 hours and resolve within 30 days of receipt (or any shorter legal timeframe if prescribed). Contact:

15) Exercising your rights / withdrawing consent / deleting logo files

Email info@industrialprintsolutions.com with the subject line “Privacy Request – [Access/Correction/Erasure/Withdraw Consent/Logo Deletion/Nomination]”. We may verify your identity (and authority, where acting on behalf of a company) before acting.

16) Where to find changes to this Policy

We’ll post updates on this page and adjust the “Effective date.” For significant changes required by law, we’ll also notify you through the Platform or email.