Effective date: 01 September 2025
Shipping & Delivery Policy
Grievance contact: info@industrialprintsolutions.com
1) Scope & Coverage
We ship pan-India via reputed courier partners. International shipping can be enabled on request (duties/taxes/KYC borne by buyer).
We may ship an order in multiple consignments to speed delivery.
2) Order Processing & Production
Customized items (with your logo/QR):
- Design proof: typically 1–2 business days.
- Production: 2–4 business days after you approve the proof.
Standard items: usually 1–2 business days to dispatch.
Production/dispatch timelines are estimates, vary by quantity, finishes, and approval speed.
3) Dispatch & Transit
Dispatch on business days (no Sundays/public holidays unless stated).
Typical domestic transit: 2–10 business days; remote areas may take longer.
Tracking details are shared by email/SMS/WhatsApp once the shipment is booked.
4) Shipping Charges & COD
Shipping is free across India on every order—no minimum purchase or hidden fees.
International shipping can be enabled on request; duties/taxes/KYC formalities remain the buyer's responsibility.
COD, if available, may carry a handling fee and limits; repeated COD refusals may disable COD for future orders.
5) Address Changes & Delivery Attempts
Address changes are possible before dispatch only.
Couriers usually make 2–3 attempts; undelivered parcels may be RTO (returned to origin). We will coordinate with you for the smoothest possible resolution.
6) On-Delivery Inspection & Damage Claims
Please inspect on delivery. For transit damage/shortage, email us within 48 hours of delivery with order # + unboxing video + photos.
Keep the packaging until we complete assessment. Approved cases are resolved via reprint/replacement (refund only if reprint isn’t reasonably possible).
7) Risk, Title & Delays
Risk and title pass to you on delivery confirmation (PoD/OTP).
We’re not liable for delays caused by courier operational issues, weather, regulations, strikes, or force-majeure; we’ll support with escalation/tracking.
8) Logo & Privacy Note (for shipping docs)
We only use your logo to produce your ordered materials and related QR pages. We do not print your logo on shipping labels/marketing collateral unless you ask us to.
We share only necessary data with couriers to deliver your order (see Privacy Policy).
9) Contact
For shipping questions or escalations, write to info@industrialprintsolutions.com with subject “Shipping – [Order #]”.
